[Cherie Muir]

Hi there

Interested to learn how your council handles managing agents for rate accounts. e.g.

– do you insist on the owner’s instructions authorising a managing agent to receive notices and act on the account (with or without agency evidence), or
– do you accept the instruction directly from the managing agent (with an accompanying management agreement evidencing owner’s wishes), or
– something else?

I’ve seen a mix of approaches over the years and there’s pros and cons for each. Seeking to get a pulse on best practice and efficiency in this space. Your input appreciated. Thank you.

[David Grima]

Hi Cherie,
We are reviewing our process ATM too but currently accept both options detailed above.
Dave
PS will respond to your Farmland question at some point too 😉

[Simone Fisher]

Hi Cherie, we accept instruction directly from the managing agent.

Thanks
Simone

[Peter ODonnell]

Hi Cherie

As a small Council we have a large % of our notices handled by 2 agents in town as we have a lot of rentals.

We accept the agent forwarding a written request to redirect notices.

The agent also advise us if the agreement is no longer in place.

Peter

[Glynes Maxfield]

Hi Cherie

Both Lane Cove and Hunters Hill accept notification directly from the managing agent.

Cheers
Glynes

[Andrea Dolan]

Hi Cherie,

At CBCity we accept notification to change the mailing address from the owner as well as the agent.
We accept directly from the agent, with or without the tenancy agreement, at the moment. I have recently strengthened our change of address form to include tenancy agreement as a mandatory document when being submitted by an agent. And have also created the ability for them to advise if they no longer manage the property on the same Change of Address form. Now it’s just a matter of our NAR team pushing back on emails they receive and changing the “submit by email” behaviour of owners and agents. The form is available on our website if you want to have a look at it or give me a call and I can email you a sample of the output that our NAR team receives.

Andrea

[Dallas McConnell]

Hey Guys,

Managing agents for us is such a mammoth task, at last count we have nearly 100 agents that manage in excess of 7000 properties in our LGA.

Currently we have a request that the agent has to complete the online form and upload a copy of the managing agent agreement, wondering how many of you enforce them to include the agreement as evidence? Or if an email suffices?

im of a mind to change to accept written authorisation from either owner or agent to simplify things for two reasons:
1) we are getting pushback by agents on submitting the agency agreement due to privacy reasons
2) reduce the time it takes to verify details and speed up processing, given the sheer volume we process.

Regards,
Dallas

[Author]

Posts