[Darryl Telfer]

We are having a terrible time getting access to Valnet for a couple of new starters.
Application was made 30/5/2025 and despite some follow up emails to the generic email addresses, 2 months later and still no go.
Does anyone have a phone number, name or direct email address we can escalate these requests through please?
Fortunately we still have one staff member with access even though that’s no longer their role, otherwise…..

Thanks team!

• This topic was modified 10 months ago by Darryl Telfer.

[Ravi Rana]

Hi Darryl,

Please contact Luke Attwells GIS Specialist at VG NSW. Luke email is luke.attwells@dpie.nsw.gov.au T 02 8831 3538.

Thanks

Ravi Rana

[Darryl Telfer]

Thanks Ravi.

Also thanks Andrew for your intervention in the background.

Looks like we have it sorted.

[Anita Gillies]

Hi Daryl
We are also having problems with updating access for a couple of team members and have issues with our weekly supplementary lists with unexplained variances since 1/07/2025.
Despite multiple emails and follow ups, we have not had any replies or contact regarding the matters raised.
Could you please share how you were able to get action.
Thanks
Anita

[Andrew Butcher]

I have been in contact with the VG and been advised that all Valnet portal access issues should, in the first instance be directed to valnet.operations@dpie.nsw.gov.au

Happy to help if you continue to experience issues, please post into the chat to make it easier to manage.

No problem Darryl, things moved a lot quicker than I expected, which is great to see.

Regards,
Andrew

• This reply was modified 10 months ago by Andrew Butcher.

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