Hi Lee,
War Widows may be eligible for discounts with other providers but to be eligible for pension rebate for their council rates they must be receiving a War Widow payment AND be eligible for a Pensioner Concession Card (whether or not they are actually given the card).
It is my understanding by reading the latest Centrelink Guide is that if a war Widow is on a full Income Support Supplement that they would be eligible for the Pensioner Concession Card so if I see the verification saying “No” to the PCC but the Payment Type is “ISS” I grant the rebate.
By my thinking, if they were eligible for a Pension Concession Card they would be issued a Pensioner Concession Card by the DVA or Centrelink, so if their PCC confirmation check says “No” it is unlikely that they are eligible and are probably only eligible for a Health Care Card or similar.
If the War Widow’s verification check says ‘No” to both the PCC and ISS Payment and believe that they are eligible, they will need to get a letter from the DVA confirming that:
(1) They are on a War Widow payment; and
(2) They meet the assets and income test for eligibility for a Pensioner Concession Card.
If they can not get a letter, it is likely that it is because they are on some other payment type that doesn’t make them eligible.
Kind regards,
Matthew
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