Hi Glynes, we have had a similar issue here at Leeton. Apparently if a customer pays a bill through BPay once, a pop-up appears asking them if they want to sign up to BPay view and most do not read it and say yes to get the pop-up to disappear and therefore they are being signed up to something that they’re not aware of. We are now contacting ratepayers each week from our weekly BPay sign up reports supplied by our printhouse and ensuring they understand what they have signed up for and if required deleting BPay View from their account, and as you said recommending they sign up for enotices.
Hope this helps
Lisa
