Hi Rob,
I’m not sure that it can be that simplistic.
I think no matter what, you need someone in your office to look after the Councils interest in the matter/s. It might be possible to reduce from 2 internals to 1 but someone needs to do the Council preparation work. In the scenario you describe it means giving access to the MA to ALL your systems & I would have privacy issues there. How would you limit the access to only those accounts/names that are forwarded?
Whether we like it or not I think some MA’s are looking to use Councils as the Golden Goose. Maybe I’m just cynical.
JT
