Hi Glynes
Refer to them to the LGA dictionary & the definition of ‘eligible pensioner’
eligible pensioner, in Division 1 of Part 8 of Chapter 15, in relation to a rate or charge levied on land on which a dwelling is situated means a person:
(a) who is a member of a class of persons prescribed by the regulations, and
(b) who occupies that dwelling as his or her sole or principal place of living.
I’m sure on the information you’ve supplied they fail (b).
JT