Andrew Butcher

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Viewing 15 posts - 181 through 195 (of 242 total)
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  • in reply to: Stormwater Charge – City, Town, Village #20311
    Andrew Butcher
    Keymaster

      Hi Michael
      I know these are old but as far as I know these are still the are only version of stormwater management guidelines issued by the OLG.
      There is a definition of urban land on page 14. Stormwater-Guidelines
      Regards,
      Andrew

      in reply to: Enhancements to supplementary lists #20378
      Andrew Butcher
      Keymaster

        Just received this from Valuer General.

        Example of amendments: VG – changes to supplementary lists

        Regards,
        Andrew

        in reply to: Rates Harmonisation Merged Councils #18705
        Andrew Butcher
        Keymaster

          Hi Melissa

          Your council may be interested in this Local Government Amendment Bill.

          First print – Local Government amendment bill 2019

          Regards
          Andrew

          in reply to: IPART draft report – valuation fees #20381
          Andrew Butcher
          Keymaster

            Please find attached response on behalf of the NSWRP submitted to IPART today.

            NSW Revenue Professionals submission to IPART – Draft report – review prices land valuation services by VG to councils

            Thank you to everyone that has contributed to this document.

            Regards,
            Andrew

            in reply to: Annual Charge for Contamination of Recyclable Material #19126
            Andrew Butcher
            Keymaster

              Hi Jason
              We looked at this at Campbelltown a year or so ago due to significant contaminations mostly in our public housing estates.
              It was in our fees and charges under significant pressure from our waste unit until we raised it with the elected council. The council agreed that once a recycling bin was placed in the public space it could be contaminated by any member of the public, therefore we would not be able to enforce a charge.
              We include the costs incurred as part of our reasonable cost calculation and waste continue to monitor and write to people regarding their recycling practices.
              I agree with Robert that there are no provisions to add to the annual rates and charges notice and may only be raised as a fee via sundry debtors.
              I hope this is helpful.
              Regards,
              Andrew

              in reply to: 2019 Conference #18598
              Andrew Butcher
              Keymaster

                Program change:

                The original program included a session at 2.30pm on Wednesday as the Audit Office. Unfortunately the Audit Office could not see any value in attending our conference and we have found a replacement in Revenue NSW.

                Revenue NSW have also applied to be a sponsor and will therefore be available to answer any of your questions regarding the Debt Recovery Act over the three day conference period.

                Regards,
                Andrew

                in reply to: User Guides – Pathway Smart Client #18581
                Andrew Butcher
                Keymaster

                  Hi Melissa
                  We have a lot of user guides for the old ‘thick’ client which we are yet to transition across to the ‘smart’ client interface.
                  If you want to get in touch about specific documents I will see what we can do to help.
                  Regards,
                  Andrew

                  in reply to: Centrepay #19741
                  Andrew Butcher
                  Keymaster

                    Hi Dallas

                    We have been offering Centrepay for Childcare fees for about 10 years now and for rates about 5 years.

                    The rates payments came about following a circular from the OLG recommending Centrepay as an option to help manage debt, we monitored those that signed up and found it to be purely transitional, that is people were paying just by another method. in the last twelve months we received around 480 payments, 260 Childcare, 188 Rates and 32 Debtors.

                    We don’t have an agreement for debtors but that doesn’t stop people paying onto their rates and/or Childcare account then requesting a transfer across. Most recently we have seen an increase in the error rate in customer payments supposedly set up for rates but applied to Childcare. Customers advise that they have tried to make changes however it is difficult to do so.

                    Operationally its easy to setup in Pathway and is just another import at the end of the day.

                    Hope this is helpful.

                    Regards,

                    Andrew

                    in reply to: OLG Debt Management and Hardship Guidelines #18964
                    Andrew Butcher
                    Keymaster

                      Hi Mick

                      This was one of many items we discussed the practicality with the OLG yet it still made its way through.

                      It may be an option worth considering in having your Public Officer act as an independent mediator. External is just being a costly option and not add any value to the process.

                      Hope this is helpful.

                      Regards,

                      Andrew

                      in reply to: IPART submissions into the VG services pricing #20385
                      Andrew Butcher
                      Keymaster

                        NSW Revenue Professionals submission can be found here: NSW Revenue Professionals submission to IPART

                        If you have any comments please advise without delay. This submission will be uploaded on Friday 11 January 2019.

                        Thank you to the Executive Committee and other contributors in bringing this together.

                        Regards,

                        Andrew

                        in reply to: 2019 Conference #18600
                        Andrew Butcher
                        Keymaster

                          Hi Susan
                          Yes they did on 8 November 2018.
                          You can access information on the following link
                          https://www.ivvy.com.au/event/RP2019/home.html
                          Hope this is helpful, let me know if you need anything further.
                          Regards,
                          Andrew

                          in reply to: State Exec Minutes #20505
                          Andrew Butcher
                          Keymaster

                            Hi Ken

                            You should be able to find them under the ‘State Executive’ member link.

                            The November 2018 will be posted once adopted at the AGM in March.

                            Hope you have a great Christmas and happy and safe New Year.

                            Regards,
                            Andrew

                            in reply to: IPART submissions into the VG services pricing #20386
                            Andrew Butcher
                            Keymaster

                              Valuer-General submission to IPART can be found here: VG Submission – 30112018

                              The IPART is seeking submissions by 11 January 2019, your comments would be greatly appreciated by no later than 4 January 2019. If you would like them to be part of the NSW Revenue Professionals submission please email them to admin@revpronsw.dev.nucleoserver.com.

                              Regards

                              Andrew

                              in reply to: Service NSW completing Pension Concession Applications #20022
                              Andrew Butcher
                              Keymaster

                                Hi Michael
                                I have not heard of this happening at other councils and would be quick to call Services NSW requiring them to desist immediately.
                                It is my understanding that NSW Government Agencies need to have an agreement in place to do business through Services NSW and unless your Council has entered into an agreement they have no place to act in the capacity outlined in your post.
                                If you wish I can escalate to the Office of Local Government and would be interested if other councils are also experiencing similar issues.
                                I hope this is helpful.
                                Regards,
                                Andrew

                                in reply to: Possesory Title and change of address #18590
                                Andrew Butcher
                                Keymaster

                                  Hi Andrea
                                  We accept over the phone for individuals, collect a lot of information including verifying previous mailing address and owners full name. The same questions are asked in our web form. If we have any doubt we call the ratepayer to validate on a number we already have.
                                  For others (companies, real estate, POA etc) they must be in writing, not web form (although they try). With companies the person making the change must identify themselves as an authorized person and real estates we ask for a copy of the management agreement (but not mandatory), although they must include the owners names.
                                  I trust this is helpful.
                                  Regards,
                                  Andrew

                                Viewing 15 posts - 181 through 195 (of 242 total)