[Ken Bakon]

Hi Megan,
We have had an MOU with our customer service for over 10 years. They take over 90% of all rates calls.
Regular training and liaison is undertaken by Rates, and a Rates Training manual is issued.
Give me a call and I can update you with more details

Ken

[Ken Bakon]

Hi Linda,
I like the BPAY reference on the 603 certificate suggestion.
Would these solicitors concerned consider using this payment method?

Something for the State Exec to take up I think

Ken

[Ken Bakon]

Bankstown has had one for the Bankstown Town Centre ever since Mo was a boy!

Ken

[Ken Bakon]

Lee,
Next business day after the weekend – as the application states. Pretty sure this is the standard for most if not all direct debits.

Ken

[Ken Bakon]

The saga continues

http://www.abc.net.au/news/2014-08-14/queanbeyan-city-council-moves-to-waive-backdated-rates-bills/5669670

[Ken Bakon]

After reading the articles (assuming they are correct in all aspects) just re-enforces the need for all Councils to have a policy or policies that cover how the Council will adjust rates and charges retrospectively.

[Ken Bakon]

Darryl,
You can only set a charge on what you know at a point in time…….and what you don’t know might not even happen!
Unless it is regulated post levy, I think any reduction in DWM costs can be reflected next year

Ken

[Ken Bakon]

Scott,
Based on the info you have supplied, the only real relief you could offer is by way of granting financial assistance under Section 356

Cheers Ken

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