[Michael Williams]

Hi Ian,

Shoalhaven City Council has offered electronic delivery via e-mail and BPAY View since 2014, initially through Forms Express and through PML for the past couple of years.

Take up has been reasonably steady with 8.4% of our ratepayer base receiving rate notices by e-mail and 4.0% electing BPAY View as their electronic preference (0.6% use multiple channels).

We continue to promote electronic delivery on hard copy notices through the year.

Let me know if you need anything further.

Cheers

Michael

[Michael Williams]

Hi Matthew,

Thanks for the information. Very valuable. I agree. We have granted but will monitor due to the temporary nature of the concession.

[Michael Williams]

Thanks James,

The Shoalhaven team have been made aware of your circumstance and are ‘on alert’.

Regards
Michael

[Michael Williams]

Thanks Suzi

[Michael Williams]

Hi Lee,

We have experienced some difficulties with ‘over enthusiastic’ Cost of Living Specialists in the Shoalhaven. We have received enquiries/applications from caravan owners, retirement village occupants, owners outside this LGA. There is other advice they have given that is not correct for DVA and in respect of amounts of entitlement.

It is clear that an education program is needed and perhaps a coordinated approach from NSWRP and OLG would be useful

[Michael Williams]

We take a separate concession application for each known eligible pensioner.

[Michael Williams]

Hi Andrew,

Thanks for your comments. I would appreciate it you would escalate the matter to OLG. Let me know if you need any further information.

Kind Regards
Michael

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