[Amy Johnstone]

Hi Melissa if you receive anything would you mind passing it onto me as well as Shoalhaven is looking at a review in the near future.

[Amy Johnstone]

Hi Dajana

Shoalhaven has a long history of rate deferral for pensioners (approx. 40 years) but we have just successfully changed our policy. Too much information to put into an email but if you want to give me a call later this week will be happy to discuss.

[Amy Johnstone]

Hi Lisa

With the annual notice we issue an A4 size sheet with blurb from the waste department that goes down about 3/4 of the page and then perforates into 2 individual vouchers. Each tip voucher has a unique number and a barcode to identify the property it relates to. When they use the vouchers at the tip the barcodes are recorded and then if someone comes in (and they often do) and says they didn’t receive them the girls in waste just do a simple check. If they are adamant that they didn’t receive their vouchers then the original vouchers are cancelled and new ones issued. Saves a lot of arguments.

[Amy Johnstone]

Hi Tracey

We are working on this with a few other councils and have accumulated quite a lot of information which we are putting into a new policy, procedure and application form. I am happy to pass on when we have it all together. We will looking at using a consultant but not in the first instance only if the ratepayer requests a review of our decision. We are hoping to do a full audit of all our farmland properties before the end of the year.

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