[Cherie Muir]

We don’t hold it at Randwick Trace

[Cherie Muir]

Hey Mary, I agree with you that the 7% kicks in on 1 January and therefore cannot be backdated. The intent of the 0% is for all ratepayers to receive relief for six months – and especially for those ratepayers who will not be caught up by 1 January 2020. Being able to backdate would only burden those most impacted even further.

[Cherie Muir]

You’re right Daryl, that’s the best way for a good customer experience.
When our electronic form goes online well be sure to surround it with good clear Comms.
Thanks!
Cherie

[Cherie Muir]

My thoughts exactly, thanks for your feedback Suzi.

Trouble is, we are not online yet (hope to be very soon). Centrelink still has to approve our online form before we can launch it. So we’ll need to leave in the instruction at the top that implies one form per eligible pensioner. We will do this. And it will create confusion in the marriage and defacto cases. I’ll just have to educate around it. Our back end approval and processing will not change.

Thanks again 🙂

Cherie

[Cherie Muir]

Hi Lee
No firm consideration here but yes it will come up given a prolonged event.
Our Budget presentations to Councillors will occur shortly (virtually) and directions about rate relief may arise from there.
What will that be? No interest charged, extension of due date (by decision to give grace), no interest if on an arrangement, etc.
The State Govt may come out with something (like they did with the Bushfire crisis) clearly instructing us what to do.
We do expect cash flow implications as the 4th Instalment is unlikely to get the same payment response that it would in a normal year.
And of course other revenue streams that won’t be realised due to cancellation of services, etc.

Thanks for starting this thread. I hope all is well in your world.
Cherie

[Cherie Muir]

Hey Andrea, thank you

Pre-auth time limits have extended and become more consistent over the years – but certainly still not long enough for the bonds we keep over time. Pre-auths would work well the casual (one-off) bond situations, e.g. a hall hire on a weekend with the bond being refunded the next working week.
You’re so right … no deposits would be the ideal state given the amount of administration involved in managing them.
I’d love to find a council who has stopped taking them and talk to them about their experience.
See you in March 🙂

Cherie

[Cherie Muir]

Hey Simone … love the fine print, thanks so much for that.
Much appreciated all
Cherie 🙂

[Cherie Muir]

Thanks Trace 🙂

[Cherie Muir]

Hi Matthew,

I’d be keen to grab a copy of your docs as well …
cherie.muir@randwick.nsw.gov.au

Thank you!

Cherie

[Cherie Muir]

Hi Trevor and all

Randwick has D/D on savings accounts only: in full, instalment, monthly and fortnightly. The fortnightly run is on a Friday only (very few takers on both fortnightly and monthly … I’m talking less than 30 for each run out of 52,000 ratepayers).

I’m interested in D/D on credit cards … looks like Sydney has it, does anyone else do D/D’s on credit card?

Regards
Cherie

[Cherie Muir]

Hi guys

i can see the newly revised form has had improvements, but wanted to get your thoughts on the jointly/occupied jointly/liable section … the question asks the applicant to declare who else may own a share but then does not go on to ask what share of ownership each owner owns (%). The old form asked the applicant to nominate the share that each owner owned re S.575(2)(b).

I know a fresh application form is required for joint owners (who are not spouses/defacto), but still, the form does not ask for the applicant to nominate their share of ownership.

Has anyone rolled with this form out yet? I think I’ll just enhance this section asking the applicant to nominate their share %.

Your thoughts appreciated,

Regards
Cherie

[Cherie Muir]

Hi Trace, Randwick the same … no more supps after 31 March (issuing last supp notices in April for plans registered prior to 1 April …. We used to rate from date rego but aligned to quarterly billing a couple years ago.
Cherie

[Cherie Muir]

I agree Tracey. A thoroughly enjoyable conference. My manager came along this year and I felt so proud to be a NSWRP. Such a full and professional conference, I’m back at work and feel quite inspired!

A big thanks to the committee. Just brilliant.

[Cherie Muir]

Thanks Andrew

[Cherie Muir]

Hi Andrew

Oowh I love S.511A … I’d missed that our Act was amended in this way.
Was this the only amendment at that time Andrew?

Regards
Cherie

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