[Cherie Muir]

Hi Trace,

If BPAY we get the customer to initiate via their bank
If BPOINT we do in BPOINT back office.
All other payment forms are refunded by EFT (customer has to give details of course).
Very few cheques issued these days.

It has been working very well

(the reason we ask customer to initiate BPAY reversal with their bank – rather than with us is to mitigate the risk of us organising a refund and the bank doing a BPAY reversal as well). We almost got caught twice where the customer said they hadn’t approached the bank but obviously had. We find it best they instruct the bank and we just follow the process.

Cherie

[Cherie Muir]

Thanks Ken!
I’ll be keen to see their response … have you just kept on with the old form while waiting for clarity?
Cherie

[Cherie Muir]

Hi there
About the new forms …
What about the new sentence on the front page that reads:

“If more than one ‘occupant’ of the property is eligible for a concession, an additional form will need to be completed. However only one rebate is available per property.”

This sentence is new. How are we interpreting this? Does it mean that for a husband and wife (which both live at the property) we need two forms to grant the full 100%? As with the old forms we could grant the full 100% to an eligible husband and wife with only one form?

We could add the “All other Owners” table (from the old form) back into the new form (to help us determine eligibility, etc), but that still would not resolve this issue about having to have ‘an additional form’ from each occupant.

Am I looking at this correctly … seems to be more complicated (not simplified)?

Thanks, Cherie

[Cherie Muir]

Hi Kelly
Randwick is open each year

[Cherie Muir]

Hi Jeannette,
Randwick has 5 golf courses. 4 on Crown land and 1 on private freehold. They are all rated with no community grants. One of these had been sleeping as non-rateable forever – we pulled it our and rated it about 8 years ago. They thought they should be non-rateable because they were on Crown land and the course had to allow public access. They took us to court but they ended up discontinuing proceedings. They now pay.

Regards
Cherie

[Cherie Muir]

hi Pete, I hope you are well .. this is a good one, do you know if a turf farmer qualifies as a primary producer with the ATO? If the ATO think they are croppers/cultivators, etc, than that may help the farmland argument.
Just a thought
Cherie

[Cherie Muir]

Hi Suzy

Randwick verifies quarterly in the month proceeding notice issue; June, September, December, March.
Hence we have pensioners coming off and on pretty much all year. When we get Audited the auditor looks at all 4 match reports. Our auditors have never questioned it.

Matching 4 times a year makes it clean and quick … and you’re getting a Deceased report 4 times per year. + you’re taking off rebates in clean/full quarters

I tend to cut off for the annual subsidy claim in early September each year.

Regards
Cherie Muir

[Cherie Muir]

Glad to hear that the City is appealing Suzi

[Cherie Muir]

Hi Katie
I agree with your thinking in that it is a mix of uses on the same site and not a mixed development in the sense of asking the VG for a MDAF.
We had one just like this recently and we gave the VG a mud map of the site showing the aged care footprint and retirement living footprint. They apportioned the values so we could categorise and rate separately.
Cherie

[Cherie Muir]

Hi there, Randwick has FTE of 4.8, inclusive of debt recovery. We don’t have water.
We pro-rata rate and have 52,000 assessments.

Cherie

[Cherie Muir]

Hi Carla, Randwick has been pro-rata rating for about a decade. Rarely questioned and not challenged.

[Cherie Muir]

on second thought, we probably don’t want a fee during April – June 2017 as those will mostly be reviews to iron-out errors with classification (our errors) and any fee is refundable (ie; more work than it is worth in that period).

Don’t mind me thinking out loud, thank you.

Cherie

[Cherie Muir]

Hi all
In regard to the review process and the fee that a council might choose to charge, we’ve slipped a $50 fee into next years 2017-18 Fees & Charges, but of course we don’t have an adopted fee for the rest of this year 2016-17. So for all reviews lodged in the period April – June 2017 we will have to process without a fee? (Unless of course we wanted to go to public exhibition to add the fee to the 2016-17 Fees & Charges).

Am I thinking correctly?
Thanks
Cherie

[Cherie Muir]

Hi Suzi
Randwick isn’t planning anything in April but may in July in evaluation/response to the type and quantity of feedback we get between now and then.
Cherie

[Cherie Muir]

Hi Nicole
Randwick pro-rata rates from 1st day of the next quarter following plan registration – same as ESPL.
Regards
Cherie

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