Join Now

Lee Clarke

Forum Replies Created

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 1, 2023 at 5:06 pm in reply to: SMS reminders #22838
    Lee Clarke
    Participant

      Tweed Shire

      Hi Courtney, Tweed use SMS for debt recovery. If interested, you might like to contact Donna – Dboresch@tweed.nsw.gov.au or Selena in Debt Recovery – selenas@tweed.nsw.gov.au. I believe that we use Bing for this service. Regards, lee

      April 5, 2022 at 12:42 pm in reply to: Direct debit dishonour fee #22070
      Lee Clarke
      Participant

        Tweed Shire

        Hi Andrea
        Tweed have an $11.00 direct debit dishonour fee listed in the fees and charges.
        We usually give the ratepayer 1 free dishonour but charge after by raising the fee against the rate account. If they dishonour 3 times in a row, we stop the D/D.
        Regards
        lee

        April 5, 2022 at 12:31 pm in reply to: Refund fee – Rates and Sec603 cert #22069
        Lee Clarke
        Participant

          Tweed Shire

          Hi Andrea
          Tweed have a $25.00 admin fee listed in our fees and charges that we could use for rate refunds and the 603 cert refund is $46.00. Most 603 certs are issued immediately so the fee is not really relevant but in the fees and charges if needed.
          We do not usually charge the $25.00 admin fee for rate refunds but it is there if a ratepayer is using Council as a bank and requesting refunds.
          Regards
          lee

          April 1, 2022 at 8:56 am in reply to: Access charges for water & sewer #22056
          Lee Clarke
          Participant

            Tweed Shire

            Hi David, Tweed have a crazy way of charging for business and residential dual occupancies. We use consumption and meter size. Feel free to contact us if you would like more info. Regards lee

            September 20, 2021 at 12:34 pm in reply to: Rating reform training #21362
            Lee Clarke
            Participant

              Tweed Shire

              Hi Andrew – Absolutely yes from Tweed
              Thanks Lee

              August 8, 2021 at 7:34 pm in reply to: Issuing of Section 603 Certificates #21275
              Lee Clarke
              Participant

                Tweed Shire

                Hi Trevor
                Tweed has recently automated the 603 process. The majority of 603 Certs issue automatically within 5 or 10 mins by email back to the applicant. We do have a small number of certs that are parked during the day for various reasons, these parked certificates need to be checked and processed by a staff member. All appears to work well and saves a lot of time manually processing certificates. A lot of work upfront to get the process correct but well worth it. If you would like more information, contact Lucas – lparker@tweed.nsw.gov.au.
                Regards
                Lee C

                July 27, 2021 at 8:35 pm in reply to: Conservation Agreement + Pensions #21265
                Lee Clarke
                Participant

                  Tweed Shire

                  Hi Dani
                  Tweed have 2 or 3 conservation agreement properties with a pension rebate, we apply the rebate the same as MWRC above.
                  Regards
                  Lee

                  July 26, 2021 at 8:44 pm in reply to: Special Water Meter Readings #21258
                  Lee Clarke
                  Participant

                    Tweed Shire

                    Hello Trevor
                    $53.00 at Tweed for a special water meter read

                    Regards
                    Lee

                    March 23, 2021 at 9:20 am in reply to: Water Meter Reading Software – Tech One #21107
                    Lee Clarke
                    Participant

                      Tweed Shire

                      Hi Katie
                      Ring the water dept at Tweed, we use Tematra. The girls in water (maybe call Ingrid 07 55866113) will be able to provide you with information.
                      Regards
                      Lee

                      September 2, 2020 at 11:00 am in reply to: Promotion #19693
                      Lee Clarke
                      Participant

                        Tweed Shire

                        Hello Emma
                        I think Paula at Grafton (Clarence) could provide info on an Ipad draw from a few years ago.
                        Tweed currently have a cash prize for properties paid in full by 31/08/2020 and a cash prize for signing up for electronic notices. Donna Boresch 07) 5586 6103 or dboresch@tweed.nsw.gov.au would be a good contact if you need more info on how this was organised.

                        Kind Regards
                        Lee

                        September 2, 2020 at 10:53 am in reply to: Voluntary Conservation Agreements #19535
                        Lee Clarke
                        Participant

                          Tweed Shire

                          Hi Dani
                          I have been wondering about an audit process as well. We only have approx 20 at Tweed but they are time consuming each June/July so I would hate to have your 99 assessments.

                          I have been thinking about running a title search on the old files but I am not aware of any other audit or review process so if you find something, please let me know.

                          Kind regards
                          lee

                        • Author
                          Posts
                        Viewing 11 posts - 1 through 11 (of 11 total)