[Tracey Walker]

Morning Dajana,

Randwick would have normally cancelled the direct debit as soon as the change of address is made by the Real estate agent.

In saying that though we are currently reviewing this whole process and moving forward the real estate agent will be required to provide evidence that they are responsible to pay the rates on the owners behalf.

Council will then write to the owner and advise that the direct debit has been removed from the account, due to the change of address by the real estate agent.

[Tracey Walker]

Hi All.

For those councils that are on Pathway, I have spoken to Greg Woodhead from Infor this morning in relation to this. It can be for two reasons:
1. there could be duplicate pensioner details in the response files and Pathway will only allow one entry, so you will need to identify these errors and clean up the data and re-run the verification extract and submit to Centrelink.
2. depending on the version you are on, any version above 3.10.10, there are fixes that came out in the knowledge base that need to be updated. If you are on the latest 3.10.13 there should be no problems.

I suggest that you contact Infor directly for advice on how to move forward if you are having any issues.

Hope this helps.

[Tracey Walker]

Hi Andrea,

After the discussion with Christine and Susana we will run ours this today.

Will keep you posted

Tracey

[Tracey Walker]

Thanks for bringing this to our attention, I believe the link has now been corrected. Apologises to all

[Tracey Walker]

Michael,

We only had a similar request last week from WIN news in relation to Council’s stance on the very same issue.

Under Council’s Debt Recovery & Hardship Assistance Policy we have two options a rate payer can apply to Council for hardship assistance. This will allow the rate payer to enter into a payment arrangement to pay outstanding rates & charges over a period of greater than 12 months. Or alternatively, Council can make a determination to grant a moratorium up to 90 days where a group/area of ratepayers affected by a natural disaster or significant event.

At this time we are unaware of any farmland properties that may be in this situation but there is no doubt that there is some and we will be hearing about it shortly.

[Tracey Walker]

Hi Trevor,
We only process direct debits for frequency and only on savings and cheque accounts. We don’t have a allocated day that we run the direct debit file.

We are looking at other avenues to introduce credit cards and automate the process. Although this is a work in progress.

[Tracey Walker]

Hi All,
I have received further confirmation from Human Services in relation to the verbal and online application forms.

Councils will need to provide their identification process for both verbal and online applications prior to setting up and using the application forms?
Yes, Council will need to advise us of how you will ensure that the person signing the authorisation for you to make an enquiry into Centrelink Confirmation eServices (CCeS) is in fact the customer making the application. Under the CCeS Policy, when accessing and using Customer information a Business must confirm the identity of the Customer prior to obtaining consent.

What would be the minimum requirements accepted by Human Services considering that Council’s do not hold date of birth, although we have been working in the background with state government to try and get this information included on Sale transfers?

It would be at the discretion of the Council how you identify the customer, we do not set any requirements for this.

Council is also required to be able to retrieve the consent section of the application form for review purposes if/when called upon. For verbal consent, this may be a recording or notation made on the customer’s record. For online applications, this may be in a check box within the form online, or an electronic version of the signed form. Page 15 of the attached CCeS Procedural Guide details further information in regards to customer consent which may assist you with this and the above.

Document link: CCeS Procedural Guide

[Tracey Walker]

We print copies of the maps and place one in customer service and one satellite library. We have also been able to PDF our maps and have a link on our website

[Tracey Walker]

Hi Dave,
Wollongong is a no here, although we may consider an alternative payment arrangement under our policy.
Your post references s563 is relation to discount, why would you not consider s601(2)?

[Tracey Walker]

Thanks Robert

[Tracey Walker]

Hi All,

Thanks for the feedback it is greatly appreciated

Tracey

[Tracey Walker]

Carla,

Do you initiate the BPay reversal or the customer?

[Tracey Walker]

Hi Kelly sorry for the late response we were open until 1pm on the 22/12 and closed until today (2/1)

[Tracey Walker]

Hi Jeanette, Ours are rated business commercial and there is no donations given by Council

[Tracey Walker]

Hi everyone,
As Robert has alerted to if we had the new forms to take over the phone we would do that, but we don’t and have made everyone re-apply. the rebate has only been applied to instalments 3-4 as per the legislation.

[Author]

Posts