Andrea Dolan
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Hi Lyndal
Canterbury-Bankstown is applying the full 2.6%
AndreaHi Tracey,
We don’t collect or hold them at CBCity.
AndreaHi David,
CBCity’s have been minimal as well. Stats we have to date are about 160 forms sent by Rates (don’t have stats for those sent by Customer Service), and we have 40 that are eligible and have been processed under the Mayor’s Rate Relief Package (COVID-19).
AndreaHi Anne
My understanding is that if your demand letter is a Notice of Intent then that is the commencement of legal action. I believe we are doing everything possible under the OLG guidelines that were released last year and that in the current climate, Council’s would be doing everything possible to ensure they have engaged their ratepayers in the opportunity to make arrangements/extension to pay. We at CBCity will be looking at our Mayor Rates Relief package and it’s outcomes in a couple of months, and then discussing recommencing debt recovery.
AndreaHi Cherie,
We do what Daryl has said. Where we can, we ask both to complete a form, if eligible, so that we can continue the rebate if their circumstances change.
AndreaHi Jason,
There seems every likelihood that FESL will come back in some form or another.
We have been maintaining the classifications but not the Strata PID’s. It’s just become part of our process when creating the new rates accounts.Andrea
Hi Emma
These will be announced at the AGM on Thursday 19th March being held at the conference. Once they have been announced and accepted, they will be announced on here.
Andrea
(yes Andrea not Andrew 🙂 just answering on his behalf)Hi Cherie
I asked our Finance Coordinator about what we do here at Canterbury-Bankstown and she has advised that we still charge bonds. Some time ago they did discuss the introduction of a pre-authorisation system, however as the refund of such bonds may be quite some time later, the option wouldn’t work. There’s a time limit as to how long the pre-authorisation is valid for.
Due to the whole accounting & refund process for bonds being very time consuming, their preference would be no deposits.
The team would be very interested in any outcomes from this post.
Andrea
Hi Dajana
Canterbury-Bankstown cancels it on the receipt of the change of address to the managing agent. If the notices are going to the agent, then we take the view that they are responsible for paying the rates. We haven’t had any issues with it.
Andrea
Hi everyone,
Thank you for all the calls we got and the info on here. And thanks to Tracey for talking to Infor on our behalf. We have been able to run the process and get the results report on our 2nd attempt. We didn’t do anything different except I ran it this time and not Christine (new senior officer), so it may have something to do with access. So we are now ploughing through the non-validated ….
AndreaHi Trevor,
Canterbury-Bankstown now only offers annual or instalments.
Previously Canterbury offered the additional options but since January it is no longer offered. We wrote to all the ratepayers who were on weekly, fortnightly or monthly and advised them that Council will no longer be offering the service and that they needed to either set increment payments up with their bank for BPay or apply to us for instalment or annual.
We only had a handful of enquiries as to why we were cancelling the option, but no major backlash.
Andrea
Hi Jason,
Canterbury-Bankstown has a fee for re-issuing but have not had to use it. Once we starting telling them there was a charge to re-issue, they started looking for the emails.
We also do the same as Shellharbour, in that when we email “paper” certificates we put the property description in the subject line and register our sent emails in records management.
This has definitely helped reduce the calls we get.
AndreaJune 14, 2018 at 12:14 pm in reply to: VG Supp List – Errors in March for Amalgamated Councils #20392Hi Cindy
When we came across our first list that was out of balance, we had to find the PID within the list and email Valnet Operations, who were able to advise that there was an issue within their process that saw the new PIDs being created and added to the list but not included in the land value total.
They corrected the PIDs and advised that they would be totalled in the next list due.
We have had a number of lists this has happened to (since the boundary change lists) and each time we have to find the missing PIDs, by land value, and email Valnet Operations for them to correct and add to next list.
And so, we have had to not add the new PID to our accounts until they appear on the subsequent lists, and as such yes, we have then had to carry an error list to list until they will eventually balance.Because Ken had done a prediction prior to this happening, he was then nearly $38 million out in his land values for rate in the dollar calculations, so we have had to add the missing values to the correct accounts, and we will deal with it when we come to it in the lists.
Hope this makes sense.
Hi Glynes
I’m not sure if I’m the only one, but I couldn’t find it on the link and path they provided.
Were you able to download it?
AndreaHi Tracey
We treat all refund requests the same, no matter the method of payment.
Request must be in writing (no formal form) with proof of payment, including method, date and amount. Where possible we refund by EFT, but unfortunately the majority are still done by cheque.Have a great day
Andrea -
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